FAQ

Please refer read more here  regarding our warranty policy.

If you’re having issues with setting up or packing up your pop up tent, please refer to our folding guide here.  

If you still require further assistance, please send us a message on Facebook messenger or via email [email protected] 

 

 

 

 

Here at Ultimate Fan Pod we believe we are providing you with the best sports outdoor tent available.  However if for any reason you are not 100% satisfied with your product(s), please contact us through [email protected] within thirty (30) days of purchasing for full money back.

If you have simply changed your mind, products can be returned to us for a full refund, however they must be in the original condition, with all of the parts, packaging, boxes and accessories where relevant.

The buyer is responsible for return shipping costs, unless the product is deemed to be faulty or incorrect.  It is also advised that you use a  trackable courier service to ensure your item is tracked to delivery back to us.

For any defective products, we will endeavour to replace item as quickly as possible, however it must be returned to us so we can verify and investigate the defect.

We reserve the right to offer a full refund if the replacement product is not available.

Ultimate Fan Pod reserves the right to deny all requests for refunds initiated because of shipping delays outside of our control.  We make no guarantees as to the delivery time as we use standard couriers such as Australia Post and Fastway Couriers to ensure we keep our postage to you low, regardless of your order size or location!

To initiate an exchange, refund or return, please contact us via [email protected]

Once an order has been placed in our system, we have only a very small window of time to change or cancel the order, including change of address.

If there is a change that needs to be made, such as a change in product/colour/accessories or shipping address, please contact us immediately via [email protected] and we will endeavour to organise this for you up until the point that the order has been picked and packed by us or our partner supplies.

Once parcel has made its way into the hands of our courier, we are unable to make any more changes, including change of address.

If we cannot cancel an item of the order, you are welcome to return it according to our RETURNS POLICY (link).

Absolutely!  Order before 12pm to ensure your order goes out in the post that same day for delivery the following day.  Please note it may take another day or two if you’re out of the metropolitan area.

Ultimate Fan Pod currently ships to all metropolitan and regional areas, Australia wide.  We have valued customers enjoying our products throughout New South Wales, Victoria, South Australia, Tasmania, Western Australia, Northern Territory, Queensland, and Australian Capital Territory.

We are also currently looking into potential of shipping internationally.  If you are outside of Australia and looking to purchase from us, please contact us, [email protected] and we will endeavor to help!

Absolutely not!  Purchase one or as many of our pop up tents as you need.

At present, we only ship to Australia & New Zealand.  Please expect all our pricing in Australia dollars (AUD$) and includes GST.

Currently we offer payment through PayPal, Stripe (for all major debit/credit cards), and AfterPay.

Using Paypal you are able to pay directly fro your PayPal account which you be promoted to log into once you have selected PayPal at the checkout.  Alternatively, you can also use Stripe system to pay via a credit or debit card (VISA, Mastercard, AMEX), without needing a specific PayPal Account.

We are also proud to announce that Ultimate Fan Pod has partnered with AfterPay so you can “Shop Now, Enjoy Now, Pay Later.” Selecting AfterPay at the checkout, you will be able to get your hands on your order and then pay it off in four equal instalments, interest free.  SHOP NOW!

We, Ultimate Fan Pod, as the merchant, do not have access to your payment information at all.  All of our payments and billing etc are smoothly taken care of by PayPal, Stripe, or AfterPay, all highly regarded and trusted companies for buying and selling of products and services.  Each have their own layers of security, encryption and protection so you can feel safe in shopping with us.  For more information, please see their respective websites.  

Buy Now here.

All orders that have been placed successfully and are making their way through our picking and packing stages will be accompanied by an order confirmation directly via email.  This should arrive in your inbox within 1 hour of purchase, but can sometimes land in your junk/spam folder so if it hasn’t arrived, don’t forget to look there!

If you are still not sure if your order was successful, please check with your financial institution or by looking inside your PayPal or AfterPay account, as appropriate.

As soon as your order has been placed and payment has been received, a chain of event is set in notion to package your order, and have it despatched from our Australian warehouse as soon as possible!

We aim to deliver all products within 2-5 days (if not, sooner!).  Occasionally however, there can be delays with our couriers.  Please contact us at [email protected] if it has been more than 15 business days since you placed your order.

We love hearing from our happy customers and we get very excited about sharing positive feedback with our team.  We’d love for you to leave a review.  Sharing your experience will help other shoppers decide whether our products is right for them.

We do our absolute best to ensure all of our customers have a fantastic experience shopping with us and we have a very good track record so far.

Occasionally though, we know that things can crop up.  If you have an issue, whether it be related to shipping/delivery, or specific to the item you have purchased, please don’t hesitate to contact us via [email protected] and we will work with you to get the issues sorted ASAP, whatever it may be!

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